Chambre d'hôtes l'Heure Bleue

TERMS AND CONDITIONS

Article 1. Application
The general terms and conditions apply to the stay at Chambre d’hôtes l’Heure Bleue.

Article 2. Reservation

  • For reservations made more than 7 days prior to arrival: when making a reservation, a deposit of 30% of the total cost of the stay is due. This deposit must be paid within 48 hours after booking. The reservation is final once this payment has been received. The remaining amount must be paid no later than 7 days before arrival. The guest will receive a timely email with payment instructions for this purpose. In the event of late payment, we reserve the right to cancel the reservation without further notice of default. In that case, the deposit already paid will not be refunded.
  • For bookings 7 days or less prior to arrival: The full amount of the reservation must be paid at the time of booking. This reservation is confirmed and non-refundable.

Article 3. Cancellation

  • Cancellations must be notified in writing via email or via the contact form.
  • for cancellations more than 7 days prior to arrival: The amount already paid will be refunded.
  • Where a refund is due, any bank charges, transaction fees or costs resulting from exchange rates shall be deducted from the amount to be refunded or shall be borne by the guest.
  • in the event of cancellation 7 days or less before arrival / no-show / early departure: The full amount of the reservation will be charged. No refund will be given.

Article 4. Amending a reservation

  • A request to modify a reservation, such as a change to the arrival or departure date, the length of stay or the number of guests, should be communicated to us as soon as possible by email or via the contact form.
  • An amendment is only possible following our written confirmation and subject to availability.
  • If a change is not possible, the original booking shall remain unchanged and in force. The payment and cancellation terms applicable thereto shall continue to apply in full.
  • Upon extending the stay, the capacity available at that time and the price applicable then shall apply.

Article 5. Tourist tax

  • The tourist tax (taxe de séjour) is a local tax that must be paid by the guest to the owner. The amount is then paid in full by the owner to the municipality or the intercommunal association.
  • The tourist tax is calculated separately and is €0.83 per person per night in 2026.

Article 6. Force Majeure
In the event of force majeure (such as fire, bad weather, natural disaster, government restrictions), we reserve the right to cancel the reservation. In that case, any amounts already paid will be refunded, without further compensation.

Article 7. Arrival and departure

  • Check-in between 16:00 and 20:00.
  • Check-out by 10:30.
  • For special requests, please contact us via the contact form

Article 8. Use of the room and facilities

  • The accommodation is only suitable for guests aged 18 and over.
  • The room is intended exclusively for the number of guests stated in the reservation.
  • Pets are not allowed.
  • Smoking and vaping are not permitted in the room or in any other indoor areas.
  • Visits from non-guests are not permitted without permission.

Article 9. Liability

  • We accept no liability for loss, theft or damage to guests' personal belongings.
  • Use of facilities is at your own risk.
  • Any damage caused will be charged to the guest.